In the modern market economy and the hotel industry is highly competitive environment, who can always provide quality service, who will be able to thrive, otherwise inevitably be eliminated. Therefore, management and quality service is the survival and development of a modern hotel two wheels. The hotel staff to provide quality services, improve service quality, we must have a strong sense of service, expertise, meanwhile, also have the flexibility to deal with problems and certain power protection. 
        Hotel operators repeatedly referred to "the quality of service is the life," deep sense of service to the education of every manager and employee, became the premise of their customer service. However, in practice the waiter will often face this situation: Restaurant Guests point a lot of dishes, hoping presented a dipping sauce dish, the waiter did not do anything; hotel provides check-out time is before 12:00, but guests by train time Check out two hours later and then the most appropriate reception staff but helpless; bar quality problems, the guests feel very unhappy, immediately called for compensation and redress, bar staff can only answer, "No, it does not meet our requirements," or "I have to discuss and competent." You can imagine, encountered such an awkward scene, guests unhappy feelings are obvious, and then become a "repeat" is unlikely. If you can break the rules and regulations authorized by the waiter, spontaneous and flexible to deal with some issues, the result is likely to make guests feel satisfied. 
        Authorization refers to the delegation of authority to give or organization to implement. Work authorization granted to employees of their rights not only in the hotel, but managers at the necessary rights, information, knowledge and rewards given to employees at the same time, so that they can better take the initiative, innovation, and give full play to their wisdom and potential. 
The hotel staff authorization is an effective management measures. Authorized staff can provide work flexibility, so that they serve need to adjust their behavior, according to the exercise of the powers they think the best way to correct service errors in the first time, at a critical moment for each service to communicate quickly and guests according to and take remedial services and appreciation of services performed to obtain the understanding and guest satisfaction. 
        Authorization may reflect a psychological attitude, sense of control can increase the work of employees. The hotel staff will make the lack of strict regulations say, and is authorized to allow them to have a say and make them feel that they are working in the "master", was very meaningful work. 
        As we all know, the customer is satisfied with the quality of service of the hotel, in large part by the staff courtesy, enthusiasm and positive attitude decision. Customers want the hotel staff expressed concern for their needs. The authorized employees are well trained managers, effective supervision and fair remuneration, they will need to make a more positive customer response. So say "happy employees, will have happy customers." 
        Empowerment means to encourage employees to take initiative and imagination, and enhance accountability. Waiter knows his mental and services drawbacks, authorized to make them work better for the problems put forward their own ideas, brainstorming to improve and enhance the quality of service. 
        Hotel employee empowerment is a win-win concept, it not only makes the hotel get a return, but also by providing quality services to customers, enabling them to become the hotel's "repeat", a hotel establish the image of the "free propagandists." 
Companies continue to make to achieve people-oriented management, to make employees feel "very important to me," so to grant certain rights of employees are in the pipeline. Authorization is an effective way to improve the quality of service the hotel. 
As the saying goes, "Employers do not suspect, the suspect not," Trust is authorized employees of the greatest respect, is their wisdom and creativity sure to arouse their sense of responsibility and pride. Trust staff means that the full authority, means that managers believe the judgment and the ability to deal with the problem of employees. 
        Hotel services have even the characteristics, the waiter is the representative image of the hotel, and they determine the level of quality of service quality is good or bad. If the waiter had not received any training and guidance, then when the service errors, they will lack confidence and do not know how to respond, even with certain rights, may also be at a loss and can not effectively deal with the problem. Therefore, before the staff authorized to carry out services for these employees awareness, service skills, knowledge and integrated training services to improve the overall level. The purpose is to enable authorized employees have a certain autonomy and better quality services. 
        In summary, the authorization is respect for the staff, the staff is freed from burdensome system, allowing them to find solutions to problems, and be responsible for their own decisions and actions; proper authorization has become a hotel to maintain a competitive advantage effective measures to improve the quality of service a hotel recipe.